Junior Customer Support Specialist

Reality Games is an up-and-coming gaming studio developing mobile games that use live, real-world data. Our game engine takes live data and combines it with familiar game concepts and proven game mechanics to generate highly addictive mobile games. We are not trying to compete with any of the current industry trends, we are creating a new genre of mobile entertainment with games based on real-world data.

Our competitive edge is our first mover advantage. We took what we learned while making our first few games to build and improve our game engine, then integrate live data. The results from our first three games were phenomenal, with more than 10,000,000 organic players of our first game, Landlord Real Estate Tycoon. We will continue to develop and launch other games over the first three years of operations, gaining a total of 50,000,000 aggregated players in the next 18 months.

We are currently looking for a Junior Customer Support Specialist with a strong desire to develop your skills!
You will work on engaging and managing our community of 4,000,000 players, and hopefully, in the next few months, this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio.

It’s a full-time position located in our office in Cracow, Poland. 

• At least 1-year of previous customer service experience
• Knowledge of customer care tools like Zendesk
• Communication skills
• Strong desire to develop
• Excellent English communication skills both written and verbal
• Experience in working with large volumes of data is preferable
• You can optimize your own work by creating answer templates
• You can manage all user support inquiries, queries, questions, and feedback
• You can assist with monitoring and reporting on key performance indicators

OUR PERKS

• Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills

• Knowledge sharing - Employee development is key for us!

• Fast-paced career - Professional growth opportunities, supported by a performance review process

• Devices - You will have the proper resources you need for your work

• Beautiful office - Ingenious office space with plenty of room, located in KPT

• Flexible hours - Whether you are an early bird or late owl - we get you covered

• Growth budget - Let us know if you need any books or other materials that will help you grow

• Open kitchen - Coffee, juices, fruits, fully stocked fridge, and more - come and see ;)

• Sport - We regularly play together and you are invited as well!

• Team gatherings - Take part in events with pizza, games, and snacks with a good company

• Stock option plan - We would like to share our success with you and take part in our ESOP plan

• Conferences, for example: GDC, DD, GIC