Customer Support Specialist

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 20 million players! 🎮

As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!).

It's a full-time, work-from-office position in the historical railway station building in Kraków.

Your responsibilities:

• Resolving player issues

• Managing Discord and engaging with the community

• Supporting in-game events and LiveOps

• Optimizing support processes

Join Reality Games and help us shape the future of mobile entertainment! 🎮

What we are looking for:

• Interest in community-driven games

• At least 1-year of previous customer service experience

• Strong communication skills, B2+ English

• Bachelor’s/Master’s degree (or in progress)

• A team player with a positive, can-do attitude

OUR PERKS

• Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills

• Knowledge sharing - Employee development is key for us!

• Fast-paced career - Professional growth opportunities, supported by a performance review process

• Devices - You will have the proper resources you need for your work

• Beautiful office -  based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city

• Flexible hours - Whether you are an early bird or late owl - we get you covered

• Growth budget - Let us know if you need any books or other materials that will help you grow

• Team gatherings - Take part in events with pizza, games, and snacks with a good company

If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.